The information we gain from the process contributes to our aim of continuous improvement. The processes of awareness, recognition, analysis, guiding, solution-finding, and customer follow-up are managed in line with the principles of transparency, accessibility, responsiveness, objectivism, confidentiality, and accountability. We take a customer-oriented approach to dealing with customer complaints. We operate a compensation scheme to ensure customer satisfaction, evaluating customer feedback to find solutions and taking into account statutory national and international conditions, legislative requirements, civil aviation rules, and documentary evidence gathered by our partnership. We take careful note of all comments, regardless of any expectation of economic returns. During the course of our customer-oriented passenger transport operations, Turkish Airlines provides communication channels to help customers pass on their views, complaints, suggestions, and appreciation.
